Refunds

If Treadle isn’t for you, ask for a refund within 30 days of your purchase. No questions asked, no interrogation.

How to get one

Email [support@gettreadle.ca] with your order number — it’s in your receipt. Because our payment provider is the merchant of record, the refund is processed through them and goes back to your original payment method, usually within a few business days.

After 30 days

The 30-day window is a promise, not a wall. If something’s wrong later — a bug, a machine that won’t activate — email us anyway. We’d rather fix it or make it right than leave you stuck.

Before you refund

Most problems are a missing permission or a pairing that didn’t take, and the app’s diagnostics will usually point straight at them. If you haven’t yet, it’s worth a look at support first — but either way, the refund stands.